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Contact Xelvic
Every way to reach the Xelvic team, what each address is for, how quickly each one is answered, and what to include so you get a useful reply the first time.
Nine addresses, and what each is for
- Anything at all — [email protected]. Questions about the app, an idea you think we should build, a correction to something on this site, or a compliment. If you are not sure which address to use, use this one and we will move it. Answered within two working days.
- Help and support — [email protected]. Something is not working, or working in a way you did not expect. The Help Center answers most of it instantly; write here when it does not, and tell us the phone and the app version. Answered within two working days.
- Safety — [email protected]. A threat, a person who will not stop, or something that worries you about somebody else on the app. Reports sent from inside the app reach the moderation queue directly; this address is for everything the queue cannot hold. Triaged the same day.
- Security — [email protected]. A vulnerability you have found, or a sign-in you do not recognise. If you are reporting a flaw, say how to reproduce it and give us a chance to fix it before you publish — we credit researchers who ask. Acknowledged within 24 hours.
- Privacy and data — [email protected]. A question about what we hold, a request to see it, or a request to delete it. Deleting the account inside the app is faster than writing to us, but this address exists for anything the app does not cover. Answered within 30 days.
- Press — [email protected]. Interviews, assets, briefings, comment and corrections. The Press page already carries the fast facts, the numbers the app enforces and the wording we would ask you to use. Answered the same working day.
- Careers — [email protected]. An application, or an argument for a role we have not advertised. Put the role in the subject line and send something you have made along with it. Answered within a week of the last interview.
- Partnerships — [email protected]. Brands and creators, integrations, and anything involving our name or logo on something we have not seen. If you are a creator already in a deal, your deal page is faster than this address. Answered within two working days.
- Legal — [email protected]. Notices, takedowns, law-enforcement requests and anything contractual. Include the document you are referring to and the jurisdiction you are writing from. Acknowledged within two working days.
Where to go next
Xelvic is on iOS, Android and the web. Signing in to an existing
account: web.xelvic.com